Customer experience leaders
Every call answered, day and night.
Capability
AI Voice Agents
Natural inbound and outbound phone conversations that finish the task, not just the call.
Task completion rateRight-party contact rateAverage call durationOpt-out and complaint rate
The service at a glance
The problem, our work, your result
- Business problem
Phone is still the channel customers trust most, and the hardest to scale.
Hiring, training and retaining call agents is slow and costly, and quality varies by person and by shift.
- What we do
We build voice agents that understand Saudi Arabic dialects, hold natural conversations, complete tasks in your systems and know when to bring in a person.
- What you receive
- Voice agent on your numbers
- Arabic dialect understanding
- Task completion in your systems
- Call transcripts and analytics
Who it is for
Built for the people who own the decision
CFO and finance
Predictable cost per call.
Operations and business leaders
Consistent quality on every call.
Risk, compliance and security
Compliant, recorded conversations.
The goal: an AI-ready organisation
Where this service moves you
Data readyThis service
Connected, clean, governed and allowed for AI use.
KPIs ready
Agreed measures, one definition each, a named owner.
Organisation readyThis service
Roles, decision rights and skills to adopt AI safely.
=AI that reaches production and creates value
Approach
How we work with you
- 01
Script
Design conversations from real calls.
- 02
Connect
Link to booking, CRM and payment systems.
- 03
Test
Try with real dialects and accents.
- 04
Launch
Go live with live monitoring.
Engagement options
Start where you are
Voice pilot
One use case on one number.
Voice channel
Inbound and outbound at scale.
Voice plus video
Add digital reception and video agents.
Scope
What is in, what is not
Included
- Conversation design
- Speech and dialect models
- Backend integration
- Monitoring and tuning
Handled separately
- Telecom contracts
- Hardware supply
Bilytica frameworks behind this service
Our own methods, not a generic playbook
AGENT
All Bilytica frameworksAgent Operations Framework
Autonomy tiers, tool boundaries and human checkpoints, so agents can act without becoming a liability.
See the frameworkSOVEREIGNSovereign AI Framework
Residency, key custody, model routing and Arabic quality treated as architecture, not policy text.
See the frameworkIn short
What this actually is
Real-time speech agents that answer inbound lines and run outbound campaigns, reminders, collections, renewals, verification, surveys, in Arabic and English. Sub-second turn-taking, barge-in, and tool calls into your systems so the agent can actually book, cancel, pay or update while the caller is on the line.
Key points
What matters before you buy
- 01
Latency decides whether it feels human
Turn-taking under a second, with interruption handling; anything slower and callers talk over the agent.
- 02
It completes transactions
Tool calls into booking, billing and CRM turn the call into a closed task instead of a promise to call back.
- 03
Disclosure by default
The agent states it is automated and offers a human at any point, the position regulators are converging on worldwide.
- 04
Deployable in your own environment
Speech, language and telephony components can run in-country when the workload or the regulator requires it.
Delivery
How we build it
Foundation check
Before any buildWe inspect the systems, the data behind them and the quality of the records this capability will depend on, then write down what has to be fixed before anything is built.
Narrow first release
First releaseOne workflow, one team, real traffic, measured against the baseline we captured before we started.
Controls and evaluation
Runs in parallelGuardrails, approval gates, evaluation sets, logging and the evidence pack your auditor and your regulator will ask for.
Scale and hand over
After sign-offAdditional workflows, sites or languages, then runbooks and training so your team can operate it without us.
Data foundation
What has to be true in your data first
Great AI cannot hide bad data. These are the conditions this capability depends on, we fix them as part of delivery, not after go-live.
- Clean, deduplicated contact records, an outbound campaign amplifies every bad phone number.
- Consent and do-not-call state that the agent can read before it dials.
- Telephony integration with recording and retention that matches your policy.
- A callable API for every action you want the agent to complete.
Controls
Guardrails we put around it
A human owns every consequential decision
Agents draft, route and execute reversible steps. Anything that moves money, changes a record of consequence or affects a person's rights stops at a named human approver with the reasoning attached.
Every action is logged and replayable
Inputs, retrieved context, model version, output and the human decision are written to an immutable log, so an auditor can reconstruct any single interaction months later.
Data stays where your regulator requires
In-country, in-region or on-premise deployment, with the model portfolio right-sized to the workload instead of routing everything to a frontier endpoint abroad.
Accuracy is monitored, not assumed
A held-out evaluation set runs on every model or prompt change, with drift alerts and a documented rollback path when quality moves.
Fit
Systems it plugs into, and what it moves
Integrations
TwilioAmazon ConnectGenesysAsterisk / FreeSWITCHSIP trunksSalesforceSAPCore banking and billing APIs
KPIs it moves
- • Task completion rate
- • Right-party contact rate
- • Average call duration
- • Opt-out and complaint rate
- • Cost per completed contact
By industry