Reservations and guest requests, answered instantly
Natural inbound and outbound phone conversations that finish the task, not just the call.
What this fixes
Calls arrive at check-in rush and after midnight, and the front desk cannot answer the phone and the guest in front of them at the same time.
Real-time speech agents that answer inbound lines and run outbound campaigns, reminders, collections, renewals, verification, surveys, in Arabic and English. Sub-second turn-taking, barge-in, and tool calls into your systems so the agent can actually book, cancel, pay or update while the caller is on the line.
Booking, change and cancellation
Guest requests in room
Arabic and English by default
After-hours coverage
Where it earns its place
How we build it
Foundation check
Before any buildWe inspect the systems, the data behind them and the quality of the records this capability will depend on, then write down what has to be fixed before anything is built.
Narrow first release
First releaseOne workflow, one team, real traffic, measured against the baseline we captured before we started.
Controls and evaluation
Runs in parallelGuardrails, approval gates, evaluation sets, logging and the evidence pack your auditor and your regulator will ask for.
Scale and hand over
After sign-offAdditional workflows, sites or languages, then runbooks and training so your team can operate it without us.
What has to be right first
- Clean, deduplicated contact records, an outbound campaign amplifies every bad phone number.
- Consent and do-not-call state that the agent can read before it dials.
- Telephony integration with recording and retention that matches your policy.
- A callable API for every action you want the agent to complete.
Guardrails and KPIs
A human owns every consequential decision
Agents draft, route and execute reversible steps. Anything that moves money, changes a record of consequence or affects a person's rights stops at a named human approver with the reasoning attached.
Every action is logged and replayable
Inputs, retrieved context, model version, output and the human decision are written to an immutable log, so an auditor can reconstruct any single interaction months later.
Data stays where your regulator requires
In-country, in-region or on-premise deployment, with the model portfolio right-sized to the workload instead of routing everything to a frontier endpoint abroad.
Accuracy is monitored, not assumed
A held-out evaluation set runs on every model or prompt change, with drift alerts and a documented rollback path when quality moves.
KPIs it moves
- • Task completion rate
- • Right-party contact rate
- • Average call duration
- • Opt-out and complaint rate
- • Cost per completed contact
Integrations
Proof in this sector
Proof in this sector
Anonymised clientsData quality management, BI dashboards and guest-facing AI assistants
Global hotel groupDemand forecasting and revenue-management support
Resort group in the GulfGuest service assistant across web, app and messaging
Hotel group in Europe