Branch and facility leaders
Consistent service at every location.
Capability
Video AI Agents & Digital Reception
A face-to-face digital representative on a kiosk, branch screen or the web.
Walk-in wait timeSelf-service completionCounter load per staff memberVisitor satisfaction
The service at a glance
The problem, our work, your result
- Business problem
Reception desks, branches and kiosks cannot be everywhere at once.
Customers expect face-to-face service, but staffing every location with trained people is not affordable.
- What we do
We build video agents and digital reception that greet visitors, answer questions, verify identity and complete requests, on screens, kiosks or in the browser.
- What you receive
- Digital reception on screens
- Face-to-face AI conversations
- Identity verification flow
- Visit analytics
Who it is for
Built for the people who own the decision
Customer experience
No queues for simple requests.
CFO and finance
Coverage without headcount growth.
Risk, compliance and security
Verified, logged interactions.
The goal: an AI-ready organisation
Where this service moves you
Data readyThis service
Connected, clean, governed and allowed for AI use.
KPIs ready
Agreed measures, one definition each, a named owner.
Organisation readyThis service
Roles, decision rights and skills to adopt AI safely.
=AI that reaches production and creates value
Approach
How we work with you
- 01
Design
Script the welcome and service flows.
- 02
Connect
Integrate booking, queue and CRM systems.
- 03
Pilot
Run at one location with real visitors.
- 04
Roll out
Extend to branches with central control.
Engagement options
Start where you are
Single location pilot
Prove the experience in one branch.
Branch network
Digital reception across locations.
Virtual service desk
Video service in the browser too.
Scope
What is in, what is not
Included
- Avatar and conversation design
- Kiosk and browser delivery
- System integration
- Central management
Handled separately
- Screen and kiosk hardware
- Branch fit-out
Bilytica frameworks behind this service
Our own methods, not a generic playbook
AGENT
All Bilytica frameworksAgent Operations Framework
Autonomy tiers, tool boundaries and human checkpoints, so agents can act without becoming a liability.
See the frameworkTRUSTAI Assurance Framework
One control set that answers NIST, ISO 42001, the EU AI Act and the Saudi regulators at once.
See the frameworkIn short
What this actually is
An avatar-led agent that greets, verifies, explains and routes, on branch kiosks, hospital and hotel receptions, government service counters and web sessions. It combines speech, an on-screen persona and document handling, and hands to a live human video call when the case needs one.
Key points
What matters before you buy
- 01
Best where a queue forms
Reception, triage, check-in and document intake absorb most of the walk-in load before a human is needed.
- 02
Bilingual and accessible
Arabic and English by default, with large-type, audio-only and sign-language-video modes where the service requires it.
- 03
Handover, not dead ends
A live video call with a human is one tap away, carrying everything the visitor already said.
- 04
Identity handled carefully
Face data, when used at all, is processed for verification and not retained as a biometric template unless the law and the visitor both allow it.
Delivery
How we build it
Foundation check
Before any buildWe inspect the systems, the data behind them and the quality of the records this capability will depend on, then write down what has to be fixed before anything is built.
Narrow first release
First releaseOne workflow, one team, real traffic, measured against the baseline we captured before we started.
Controls and evaluation
Runs in parallelGuardrails, approval gates, evaluation sets, logging and the evidence pack your auditor and your regulator will ask for.
Scale and hand over
After sign-offAdditional workflows, sites or languages, then runbooks and training so your team can operate it without us.
Data foundation
What has to be true in your data first
Great AI cannot hide bad data. These are the conditions this capability depends on, we fix them as part of delivery, not after go-live.
- Service catalogue and eligibility rules written down and owned.
- Queue and appointment systems reachable by API.
- A lawful basis and retention rule for any biometric or video capture.
Controls
Guardrails we put around it
A human owns every consequential decision
Agents draft, route and execute reversible steps. Anything that moves money, changes a record of consequence or affects a person's rights stops at a named human approver with the reasoning attached.
Every action is logged and replayable
Inputs, retrieved context, model version, output and the human decision are written to an immutable log, so an auditor can reconstruct any single interaction months later.
Data stays where your regulator requires
In-country, in-region or on-premise deployment, with the model portfolio right-sized to the workload instead of routing everything to a frontier endpoint abroad.
Accuracy is monitored, not assumed
A held-out evaluation set runs on every model or prompt change, with drift alerts and a documented rollback path when quality moves.
Fit
Systems it plugs into, and what it moves
Integrations
Kiosk hardwareQueue management systemsHospital HISPMS (hospitality)National ID verification servicesCRMWebRTC
KPIs it moves
- • Walk-in wait time
- • Self-service completion
- • Counter load per staff member
- • Visitor satisfaction
By industry