Operations and business leaders
Every job visible as it happens.
Capability
Field Force & Field Service Automation
Get the right crew to the right site with the right parts, and prove what happened.
First-time fix rateJobs completed per crew per dayTravel time and distance per jobSLA compliance
The service at a glance
The problem, our work, your result
- Business problem
Field teams run on phone calls, paper forms and end-of-day reports.
Nobody knows where technicians are, which jobs slipped, or what was actually done until the customer complains.
- What we do
We give field teams a mobile workflow with live location, job dispatch, proof of work and AI-assisted reporting, and give managers a live map of everything.
- What you receive
- Live field team map
- Smart job dispatch
- Photo and sensor proof of work
- Automatic visit reports
Who it is for
Built for the people who own the decision
Field team leaders
Dispatch by location and skill.
Customers
Accurate arrival times and proof.
CFO and finance
More jobs per team per day.
The goal: an AI-ready organisation
Where this service moves you
Data readyThis service
Connected, clean, governed and allowed for AI use.
KPIs ready
Agreed measures, one definition each, a named owner.
Organisation readyThis service
Roles, decision rights and skills to adopt AI safely.
=AI that reaches production and creates value
Approach
How we work with you
- 01
Shadow
Ride along and map the real workflow.
- 02
Equip
Deploy the mobile app to one team.
- 03
Dispatch
Turn on smart assignment and tracking.
- 04
Scale
Extend to all teams and regions.
Engagement options
Start where you are
Workflow review
Where time and jobs are lost.
One team pilot
Live dispatch and proof of work.
National field operation
All teams, regions and contractors.
Scope
What is in, what is not
Included
- Mobile workflow app
- Dispatch and tracking
- Reporting automation
- ERP and CRM integration
Handled separately
- Device procurement
- Vehicle supply
Bilytica frameworks behind this service
Our own methods, not a generic playbook
AGENT
All Bilytica frameworksAgent Operations Framework
Autonomy tiers, tool boundaries and human checkpoints, so agents can act without becoming a liability.
See the frameworkVALUEAI Value Framework
From use-case long list to booked benefit, with unit economics attached at every step.
See the frameworkIn short
What this actually is
Scheduling and dispatch driven by skills, SLAs, travel time and parts availability, with a mobile app for the crew: offline forms, photo evidence, guided checklists and automatic job closure. Vision models check the evidence photo so a job is not closed on a blurred picture of the wrong asset.
Key points
What matters before you buy
- 01
Scheduling is an optimisation problem
Skills, SLA windows, travel, shift rules and parts solved together beat any dispatcher's spreadsheet.
- 02
Evidence closes the loop
Geotagged, timestamped, vision-checked photos end the dispute about whether the visit happened as reported.
- 03
Offline is the normal case
Remote sites lose signal; the app queues everything and reconciles when it reconnects.
- 04
First-time fix is the number that matters
A second visit costs travel, parts, a customer's day and the SLA.
Delivery
How we build it
Foundation check
Before any buildWe inspect the systems, the data behind them and the quality of the records this capability will depend on, then write down what has to be fixed before anything is built.
Narrow first release
First releaseOne workflow, one team, real traffic, measured against the baseline we captured before we started.
Controls and evaluation
Runs in parallelGuardrails, approval gates, evaluation sets, logging and the evidence pack your auditor and your regulator will ask for.
Scale and hand over
After sign-offAdditional workflows, sites or languages, then runbooks and training so your team can operate it without us.
Data foundation
What has to be true in your data first
Great AI cannot hide bad data. These are the conditions this capability depends on, we fix them as part of delivery, not after go-live.
- An asset register that matches what is actually installed in the field.
- Crew skills, certifications and shift rules, kept current.
- Parts inventory by van and by depot.
- Reliable address and coordinate data, bad geocoding wastes more time than bad scheduling.
Controls
Guardrails we put around it
A human owns every consequential decision
Agents draft, route and execute reversible steps. Anything that moves money, changes a record of consequence or affects a person's rights stops at a named human approver with the reasoning attached.
Every action is logged and replayable
Inputs, retrieved context, model version, output and the human decision are written to an immutable log, so an auditor can reconstruct any single interaction months later.
Data stays where your regulator requires
In-country, in-region or on-premise deployment, with the model portfolio right-sized to the workload instead of routing everything to a frontier endpoint abroad.
Accuracy is monitored, not assumed
A held-out evaluation set runs on every model or prompt change, with drift alerts and a documented rollback path when quality moves.
Fit
Systems it plugs into, and what it moves
Integrations
SAP FSM / PMIBM MaximoOracle EAMServiceNow FSMSalesforce Field ServiceGIS platformsTelematics
KPIs it moves
- • First-time fix rate
- • Jobs completed per crew per day
- • Travel time and distance per job
- • SLA compliance
- • Repeat-visit rate
By industry