Bilytica · Telecom and media
Customer 360, Arabic AI and network analytics for operators and media groups
Telecom & media
Thank you for your time. This is Bilytica’s brief for telecom and media. We have worked with stc, Mobily and Ooredoo in the region, and with Vodafone, Deutsche Telekom, AT&T, Telenor and Telia abroad.
Millions of subscribers, one view of none of them
Here is what we hear from operators: subscribers in silos, churn seen too late, customers who speak Gulf Arabic and Arabizi, network data overload, revenue leakage, and store and call-centre agents switching screens to answer simple questions.
Fix the data, then the AI
Without clean data, a subscriber is split across systems, churn is seen too late, chatbots fail on Gulf Arabic and agents switch screens. With our trusted data layer: one Customer 360 record, early churn warnings, Arabic AI tuned on Saudi language, and customer context in one sentence.
What we build
These are the use cases we deliver for operators and media: Arabic AI chatbots as with stc, Mobily and Ooredoo; Customer 360; churn and lifetime value; network analytics; revenue assurance; and Sawal for store and call-centre agents, live at a top-3 Saudi operator.
Customer answers in Gulf Arabic, in seconds
At a top-3 Saudi telecom operator, English-trained tools scored only 61 percent on Gulf Arabic questions. Sawal reached 93.4 percent. Today 5,300 store and call-centre agents ask Customer 360 questions in Gulf Arabic, and handling time in stores fell 71 percent.
Personalised content that keeps subscribers
For Sanoma, a leading European media and learning group, we built content personalisation AI and subscription churn analytics. Subscriber retention rose 34 percent, and engagement on its K-12 platform rose 47 percent.
Trusted in the sector
Some of the operators we have worked with: stc, Mobily and Ooredoo in the region, and Vodafone, Deutsche Telekom, AT&T, Telenor and Telia abroad.
Sovereign by design
Regulation is designed in from day one. Our solutions run inside the Kingdom, on HUMAIN, in your own cloud or fully on premises. Every AI query obeys the same access rules as the source system. Every answer is logged with its metric, query and user. And with Burhan, you can prove PDPL and NDMO compliance on your actual data, not just on paper.
Let’s find your first AI win
Here is the next step. We don’t start with a big programme. We start with one focused workshop with your business, IT and risk leads. Together we pick the use case that matters most, prove it in a pilot on your own data, and then scale it with full support. You can reach us at sales@bilytica.sa. Thank you.
