Sabeq · Product deck
Cloud ticket management and SLA control: always ahead of SLA
Sabeq
This is Sabeq, سابق, which means ahead. Our promise is simple: always ahead of SLA. Sabeq is a cloud-based support ticket and SLA control system. It brings your tickets, your teams and each client’s service agreement into one workspace, with live deadlines, early warnings and automated escalations, so commitments are not missed. On the right is an illustrative workspace: open requests, the ones that need attention, and a first reply due in 25 minutes.
Every promise has a clock
Every client has a promise, and every promise has a clock. Most support teams find out about a missed commitment after the client does. Service agreements live in contracts, not on the ticket. Requests arrive on many channels with no clear owner. And a breach only becomes visible after the deadline has passed. Sabeq was built to change that.
See risk before it becomes a breach
This is how Sabeq keeps you ahead. It tracks assignment, first-response and resolution deadlines on every ticket, against each client’s own agreement and support hours. It flags deadline risk before a breach, with reminders you configure, and routes the work to the right team. And when a ticket needs attention, it triggers manager escalations and priority upgrades automatically.
Your core support work in one place
Sabeq is more than a ticket. SLA management with visible deadlines. Ticket management with one accountable owner and full history. An invitation-only client portal where clients follow their own cases. Routing and automation that connect risk to the next action. Support analytics to compare SLA compliance and workload and export evidence for service reviews. And knowledge and learning, with training and quizzes that keep agents ready.
Intelligence, with you in control
Sabeq is built around your organisation. AI suggests how to triage each request, but your people review the suggestions and make the decisions. Approved clients stay in the loop through a private portal. Role-based access means everyone sees what their role needs. And you can export SLA compliance and breach evidence for every service review.
Made for your world
Sabeq is made for many worlds: retail, e-commerce, IT services, professional services, healthcare, education, manufacturing and logistics. Different industries share the same need to stay ahead of their commitments. You start with a template for your industry and company size, and tailor the targets to the agreements you actually have with your clients.
Create your workspace
Getting started takes three guided steps. Verify your account. Set your company details, support hours and starter SLA targets. Then bring your clients on board, assign their agreements and invite them to their portal. Create your workspace at sabeq.care, or write to contact@sabeq.care. Thank you.
