Idrak Engage · Product deck
AI chat and calling agents for customer conversations
Idrak Engage
This is Idrak Engage: true omnichannel, controlled by AI. Email, WhatsApp, LinkedIn, website chat and your calendar all feed one AI with one memory per client. Messages come in from every channel, and the AI decides the next best action: reply now on WhatsApp in Arabic, offer a real meeting time, follow up by email in two days, or flag the deal owner. One AI, every channel, every relationship.
Your customers already use every channel. Your company answers each one apart.
Here is the business problem. Your customers already use every channel. In one week a client likes your post on LinkedIn, asks about hosting on your website chat, requests a proposal by email, asks about pricing on WhatsApp, and tries to book a call. To the client, this is one relationship. Inside your company, marketing sees one touch, the web team another, one salesperson the email, one phone the WhatsApp. Nobody sees the whole line.
More channels is not omnichannel. One conversation is.
This is why more channels is not omnichannel. With a single channel, everything is forced into email: slow and easy to miss. With multichannel, you are present on every channel, but each has its own inbox and owner, so context is lost and the client has to ask again. True omnichannel, controlled by AI, is one conversation and one memory: the pricing question from WhatsApp is remembered when the client emails, and the meeting is booked from the real calendar.
One client, four places. Nobody sees all of it.
Why does Idrak Engage exist? Because every channel holds part of the customer story, and no one sees all of it. Email threads, LinkedIn chats, calendars, lead lists and spreadsheets each hold a piece. Clients wait on us without anyone noticing, because the reply sits in one inbox while the deal owner is looking at another. Follow-ups are forgotten and deals go cold, because nobody sees the whole story. And the usual fix, cold emails at scale, does not build trust: volume without context gets ignored or lands in spam. Our belief is simple. Business does not come from cold emails. It comes from relationships, and relationships need every conversation remembered and every reply on time. Here, one client is spread across four places: an email waiting 52 hours, a LinkedIn message read and never answered, a pricing question on a personal WhatsApp, and a meeting slot given to two clients.
Every conversation, newest first, for the whole team
The first major feature: one record, every channel, both directions. Email: Idrak Engage reads every thread and replies in the same thread, or saves a draft for you. WhatsApp: messages in and out, on the channel the client prefers. LinkedIn: it connects and sends messages within safe daily limits, and copies the chats back onto the record. Calendar: it offers real free slots and holds them, so two clients never get the same time. Website chat: the AI answers visitors from your approved information and captures the lead. And lead sources feed in from Sales Navigator, Lusha, Apollo, your own file uploads and referrals. All of it lands on one record per person and per deal, with the full history, a company brief and the next step, shared live with the whole team.
The AI decides what to say, where, and when
At the centre is the AI. Every new message is read against the full history: what was sent, the mood of the relationship, the free slots in the calendar, and the channel the client prefers. Then the AI decides what to say, where and when: reply now on WhatsApp in Arabic, offer two held slots, email the invite and a brief, and hand to a person only when pricing is negotiated. Your team sets the rules: review every message, automate the routine, or run a campaign fully automatically.
You set the intent. The AI writes the words.
The second major feature: you set the intent, and the AI writes the words. In the reply composer you choose the goal, for example booking a meeting; the language, English, Arabic or both; how to send it, by email, WhatsApp, LinkedIn or a combination; and it offers real free times from your calendar. You can add a note for the AI, like “mention we host in KSA, keep it short”, then send in the same thread or save it as a draft. On busy mornings, bulk replies let you pick everyone who is waiting and either review each message or let it run fully automatically. The outreach engine runs itself: a first email, two follow-ups, reading the replies, and booking and rebooking meetings. And it is safe by design: it checks before sending, respects daily limits, and never double-sends.
First email to booked meeting, without chasing
Outreach runs itself. A personal first email, written from the company brief, and up to two follow-ups, sent only if there is no reply. When the client replies, the AI reads it, stops the sequence and books the meeting from the real calendar; if the client asks to move it, the AI rebooks. It is safe by design: checks before sending, safe daily limits, no double-sends, and verified addresses with bounces removed.
Every website visitor answered, and captured
Every website visitor is answered and captured. The AI answers from your approved information, for example confirming that data is hosted in the Kingdom, then collects the visitor’s details and creates a lead on one record, with a source, an owner and a next step.
No client is ever left waiting on you
The third major feature: Idrak Engage knows what is next, so no client is left waiting on you. Every open deal gets one clear label. Act now: the client is waiting on your reply, and it turns red after 24 hours. Follow up: you wrote last and they have gone quiet, so it is time for a gentle nudge. Bring back: the deal has gone cold, so reopen it with something new. And no reply needed: they only said thanks, so nobody wastes time on it. Behind that sit three relationship tools. Relationship mood, from angry to happy with a trend arrow, read from the full conversation history. Team responsiveness, showing your reply time against the client’s, per person. And meeting briefs for every deal: what they need, talking points and what to be careful about, each with its source.
Walk into every meeting knowing the whole story
Before every meeting, your team gets a brief: what the client needs, talking points, and what to avoid, with the sources it came from. Idrak Engage also reads the mood of every relationship from the full history, with a trend, and shows who is waiting on whom: your team’s reply time against the client’s. Plus hot-lead alerts from real opens and clicks, with bots and scanners removed.
From first touch to a forecast you can trust
Everything that happens in a relationship also feeds the pipeline, from first touch to a forecast you can trust. Every deal moves through clear stages, each with a win chance: new lead at five percent, qualifying at ten, meeting set at twenty-five, follow-up at thirty-five, proposal at fifty, negotiation at seventy and won at one hundred. The forecast is simply deal value times win chance, by month. Every lead source is tracked all the way to replies, meetings and deal value, so you know where to spend prospecting time. Email deliverability is watched: domain checks, verified addresses only, and bounced addresses kept off the list. And hot-lead alerts are based on real opens and clicks, with scanners and bots removed.
More relationships, fewer lost deals
What does this add up to? More relationships and fewer lost deals. Every client is answered on time. You get more meetings from the same leads, because nobody falls through the cracks. Your team spends its time on relationships instead of admin. And you get a pipeline you can trust. Idrak Engage is now piloting with Bilytica clients in Saudi Arabia and internationally; on screen are some of the organisations Bilytica works with, including stc, Mobily, Najm, Elm, Deloitte, DHL, Nokia and Vodafone. And we use it ourselves: Bilytica runs its own sales on Idrak Engage every day, and Bilytica’s AI handles more than 600 million interactions a year.
Start with your own pipeline, this month.
How do you start? With your own pipeline, this month, in three steps. Connect: plug in your channels, email, calendar, WhatsApp, LinkedIn and your website chat. Import: bring your relationships in; existing conversations, contacts and deals each become one record. Engage: the AI engages and your team closes. Most teams review everything at first, then let more run on its own as trust grows. The next step is a live demo, where you see Idrak Engage running on Bilytica’s own pipeline. Write to sales@bilytica.sa. Thank you.
